100% Satisfaction Guarantee

We want to ensure that you have the best possible experience with our sex toys. Each product is carefully manufactured, and our team conducts thorough inspections before shipping to ensure the items are in good condition. Upon receiving your order, please double-check the product to ensure it is in good condition. If you discover any quality issues caused by non-human factors, such as damage, please take clear photos, refrain from using the product, and contact us at support@lifesextorso.com within 15 days. Once the quality problem is confirmed, we will offer a refund or replace the toy for you.

Damage and Warranty

We do not provide refunds unless the product is damaged upon arrival.

However, if you receive a defective product, please contact us within 24 hours. Capture a video or photo with detailed evidence and send it to support@lifesextorso.com. We will do our best to resolve the issue.

Therefore, it is essential to inspect the product before use.

Note

If the item is damaged due to misuse, we cannot accept returns or exchanges. Please handle and maintain the item properly to prevent any damage.

We appreciate your feedback as it helps us communicate with the manufacturer to prevent such issues in the future.

Order Cancellation

a) We begin processing orders within 12 hours of receiving payment. Therefore, please ensure that your order details are correct before submitting.

b) Please note that cancellations will incur a 5% transaction fee (PayPal or bank fee). We do not charge any additional cancellation fees.

c) Once an order has been shipped, it cannot be cancelled.

d) To request a cancellation, please promptly notify us via email.

Undeliverable Orders

Please ensure that you provide accurate shipping information exactly as it should appear on the shipping label. Orders returned to us as undeliverable will incur a 50% processing fee and will not be eligible for a refund.

What if the product dimensions are different?

Some product packaging lists inaccurate measurements. We have measured each item and listed the exact dimensions on our website. Therefore, the dimensions on our website may differ from those on the product packaging.
All measurements may vary slightly, particularly along the shaft of an item. Dimensions may vary due to variations in the manufacturing process. We do not offer refunds for dimensional variations.

Undeliverable returned packages

We are not responsible for shipments lost due to incorrect address. Please check your address is correct before placing your order.

All undeliverable returned packages are subject to a 20% restocking fee to cover additional and unpaid shipping costs. If an order is returned, we will send a notification via email. We do not refund shipping fees.